Update a job’s status to show its current stage and keep your jobs lists accurate.
Before you start #
- Check the intended status and any customer communication your team has configured for it.
- Changing status can trigger automations. Do not use a status change just to add an internal progress note.
Open the job #
Find the record in Jobs → Open Jobs or Closed Jobs, then select its job ID.
Choose the new status #
Select the current status near the top of the job. Choose the appropriate entry from the status menu. The choices are grouped, including open, closed and return statuses, and may vary with your setup.
Check the result #
Complete any reason or confirmation requested, then check the status shown on the job. The status timeline and Job History → Status help you review the change.
What happens next #
The new status is recorded on the job and can affect whether it appears in Open Jobs or Closed Jobs. Any automation configured for that status may run.
Common questions #
Can I change several jobs together? #
Yes. Use the bulk actions on the jobs list, checking the selected jobs and target status carefully before applying.
Does Job Approved change the status? #
The Job Approved field records approval only. Use the status control when a status change is also required.
Related guides #
Last verified: 22 October 2026. Screenshots and instructions reflect Repair Pilot at the time of review.
