Main features
Automation
Save time and stay connected — without lifting a finger.
With Repair Pilot’s automation tools, you can send professional SMS and email updates to your customers automatically — triggered by actions like job status changes, approvals, payments, and more.
No more chasing, no more missed updates — just smooth, consistent communication that happens while you work.
Automatic SMS & Email Updates
Keep your customers in the loop without writing a single message.
Send notifications when a job is booked, updated, or completed
Trigger alerts when parts arrive, jobs are awaiting approval, or ready for collection
Customise messages per status — include job ID, customer name, store info, and more
Job Approval Requests
Waiting for customer approval? Let Repair Pilot chase it for you.
Automatically send an email or SMS when a job requires approval
Include a link to the Customer Portal for fast approval
Get notified instantly when approval is received
Notifications for Customer Activity
Know what’s happening — even when you're not looking.
Get alerts when a customer leaves a note via the portal
Get notified when a customer makes a payment
Set It & Forget It
You control the rules — Repair Pilot does the rest.
Choose which job statuses trigger messages
Set up different automations per store (if using multi-location)
Customise SMS and email templates to match your brand voice
Branded, Professional Messages
Stand out with consistent, branded communication that builds trust.
Use your company name and logo
Include store contact details, job references, and dynamic content
Tailor messages for tone — friendly, formal, or somewhere in between
Track Message History & Delivery
Stay informed and stay compliant.
View a full log of automated messages per job or customer
See which messages were sent, delivered, opened, or clicked
Log all communications inside job records
Save Hours Every Week
Automated messages reduce calls, improve customer experience, and keep your team focused.
Fewer status update calls
Faster job approvals
Better customer engagement
Happier team
Ready to put your customer updates on autopilot?
Start your 14-day free trial and let Repair Pilot handle your communication — so you can focus on repairs.
