Main features
Customer CRM
All your customer info, in one place — organised, powerful, and ready when you need it.
Repair Pilot’s built-in Customer CRM gives you everything you need to manage customer relationships — from first contact to repeat business. Keep detailed customer records, send emails and texts with a click, and access full repair history in seconds.
Manage Customer Profiles with Ease
Keep accurate, up-to-date info on every customer — no more messy spreadsheets or missing details.
Full name, address, phone, email
Custom notes and preferences
Flags for repeat customers or special terms
GDPR compliance tools (data consent, export, deletion)
Add Sub-Contacts for B2B & Families
Need to manage multiple contacts under one customer? No problem.
Add sub-contacts for each main customer
Perfect for businesses, schools, or families
Each contact can have their own communication preferences
Instant Communication Tools
Reach your customers the way they prefer — quickly and easily.
Send emails or SMS messages directly from their profile
Use templates to send quotes, updates, or thank-yous
See all messages and replies in one place
View Job History at a Glance
Every repair linked, logged, and visible — for the full customer picture.
Complete job history with dates, devices, and outcomes
Click into any job for full details, notes, and attachments
Filter by status, device type, or store (if using multi-location)
Item History Per Customer
Know exactly what devices your customer owns — and what’s been done to them.
Store multiple items per customer
Each item includes brand, model, serial number, colour, etc.
View job history per item with one click
Customer-Level Reporting
Turn your data into insights and smarter decisions.
See how much a customer has spent over time
View visit frequency, average spend, or device types
Export customer reports for marketing or VIP tracking
Seamless Integration with Accounting Platforms
Keep your accounts in sync — no double entry required.
Sync customer records with Xero or QuickBooks Online
Export customer profiles or invoice data
Match invoices and payments to the right customer every time
GDPR-Ready & Secure
Respect your customers’ privacy with built-in tools to stay compliant.
Consent tracking
Data export and erasure tools
Full audit trail for customer updates
Built for Repair Businesses
Our CRM isn’t a generic contact database. It’s purpose-built for repair shops — with all the little things you need to serve your customers better.
Link jobs, notes, devices, and invoices
Communicate with one click
Track everything in one place
Ready to build better customer relationships?
Start your 14-day free trial and discover how Repair Pilot makes customer management easy, professional, and powerful.
