Customer experience
Give customers a clearer view of every repair
A branded customer portal gives people a convenient place to follow repair progress, review quotes, send an enquiry and access their account—while your team keeps the work moving.
Repair visibility
Let customers check progress for themselves
Customers can sign in to see their repair jobs and the information your team has recorded, without needing to call just to ask for an update.
- See the current job status and key dates, including estimated completion when set
- Review the item, repair description and price
- Open the quote and see customer-facing worksheets attached to the job
- Leave a note or question alongside the repair
Enquiries
Make it easy to ask for help
Customers can start a new enquiry from the portal, choose an item type, add a brand if relevant and explain what they need in their own words.
- Customers can track enquiries they have submitted
- Your repair team can review the details and respond
- Urgency, deadlines and other useful context can be included from the start
Useful account tools in one place
Quotes and invoices
Customers can access quotes and invoices through the portal, reducing the need to resend documents manually.
Linked items
Customers can see items associated with their account and the repairs linked to those items.
Your business identity
The portal displays your company name and branding on your Repair Pilot-hosted customer portal.
Payment status: Customers can access invoice information in the portal. Online card payments through Stripe and PayPal are still coming soon.
Customer Portal questions
Can customers approve a repair online?
Yes. Customers can review a quote and approve the work through the portal.
Can customers pay invoices online?
Not yet. Online card payments through Stripe and PayPal are still coming soon; we’ll update this page when that changes.
Can customers send a repair enquiry?
Yes. They can submit an enquiry from their portal and track it there while your team reviews and responds.
Don’t have time to trial different software?
We get that!
Book a short demo with our team, or start a free 14-day trial and explore Repair Pilot at your own pace.
14-day trial, no credit card or commitments required.
