Main features
Customer Portal
Let your customers help themselves — and give your team more time to focus on repairs.
Tired of answering the same questions over the phone? “Is my repair ready?” “Can you resend the invoice?” “How much will it cost?”
With Repair Pilot’s Customer Portal, your customers get instant access to everything they need — 24/7.
Real-Time Repair Updates
Your customers can log in and view the live status of their repairs without calling or chasing.
See job progress in real-time (e.g., “In progress”, “Awaiting parts”, “Ready for collection”)
Get automatic notifications for updates (email or SMS)
Reduce time spent giving status updates over the phone
Approve Repairs Online
Waiting on customer approval before starting work? Make it effortless.
Customers can view estimates and approve jobs with a click
Automatic alerts to your team once a job is approved
View & Download Invoices
No more emailing PDFs or reprinting receipts.
Customers can download invoices, receipts, and quotes at any time
Access full repair history by date or device
View payment status instantly
Secure Online Payments
Get paid faster by letting customers pay directly through the portal.
Accept card payments via Stripe and PayPal (more coming soon)
Payment links are tied directly to the customer’s invoice
Auto-mark jobs as “Paid” when payment is received
Leave Notes & Ask Questions
Make communication smoother, faster, and trackable.
Customers can leave notes on their jobs (e.g., passcodes, extra info)
Your team gets notified instantly and can reply directly
All communication is logged and visible within the job record
Mobile-Friendly & Branded
The portal works beautifully on mobile, tablet, or desktop — and it looks like part of your business.
Branded with your logo and company name
Mobile-optimized for on-the-go access
Hosted securely under your Repair Pilot account (e.g.,
yourcompany.repairpilot.com)
Save Time. Look More Professional.
Your customers will love the self-service convenience. You’ll love the hours saved every week.
Fewer phone calls
Faster approvals
Instant access to job records
Happier customers
Ready to give your customers a better experience?
Start your 14-day free trial and see how the Customer Portal makes your repair shop smoother, smarter, and more professional.
