Leads & enquiries

Turn More Enquiries into Jobs

Capture every opportunity, keep follow-ups moving and turn a ready enquiry into a job or quote without re-entering the details.

Capture the details while they’re fresh

Log phone calls, walk-ins and email enquiries, or collect new enquiries through your website and feed them straight into Repair Pilot. Keep the customer, item and request together from the start.

  • Record the lead source, item, subject and supporting notes.
  • Assign an owner so someone knows to follow up.
  • Add related files or images to the enquiry.
Repair Pilot blank lead form with source, assignment, item and enquiry fields
Capture the enquiry, source, owner and item details in one place.

Keep every follow-up visible

Work from a clear lead pipeline. Filter by status, source or date, assign responsibility, and use notes or tags to give colleagues the context they need.

  • See new, in-progress, assigned and converted enquiries.
  • Spot leads that need attention before they go quiet.
  • Use lead reporting to review conversion, sources, response time and follow-up success.
Repair Pilot lead list showing example lead subjects and status filters
See the status of new, active and converted enquiries at a glance.

Follow up, quote and convert

Contact customers from the lead record, keep the conversation connected, and create a job or quote when they’re ready. Customer and item details carry across.

  • Send email or SMS updates, reminders and quotes.
  • Use saved replies or tailor a message with customer and item details.
  • Keep the lead connected to the customer’s jobs, quotes, notes and invoices.
Repair Pilot lead workflow with quick status filters and conversion actions
Move an enquiry forward and convert it into work from the lead workflow.

Don’t have time to trial different software?
We get that!

Book a short demo with our team, or start a free 14-day trial and explore Repair Pilot at your own pace.

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14-day trial, no credit card or commitments required.