Main features
Customisation
Make Repair Pilot your own, from logos and layouts to fields and features.
Every repair business is different. That’s why Repair Pilot lets you fully customise the platform to match your branding, your processes, and the way your team works.
From logos and login screens to advanced workflow changes and custom fields, you’re in control.
Brand Your Software
Make your Repair Pilot account feel like your own from day one.
Add your company logo so it feels familiar to your staff and customers
Branded login screen and customer portal for staff and customers
Customised headers, documents and emails with your business identity
Rename or Remove Fields
Not all fields are relevant to every business, so we let you adjust them to suit you.
Rename our default fields to match your terminology (e.g., “Device” → “Watch” or “Item”)
Disable fields you don’t use
Keep forms tidy and relevant for your staff using our field profiles and filtered list systems
Add Custom Fields Anywhere
Capture the data that matters to you, no hacks or workarounds required.
Add custom fields to:
Customer profiles
Items and devices
Jobs
Stock and inventory
Choose field types (text, dropdowns, dates, etc.)
Group fields into sections and make them required or optional
Customise Invoices, Receipts & Check-In Docs
Keep your documents professional and consistent with your brand.
Modify invoice layouts, headers, and footer text
Add custom notes or disclaimers to receipts and check-ins
Include dynamic tags like customer name, job number, or device type
Personalise Canned Replies & Templates
Save time with pre-written messages that sound like your business.
Create canned replies for email or SMS updates
Personalise templates for approvals, updates, payments, and more
Insert dynamic data like customer names, job status, and device info
Tailor tone and language to match your brand’s voice
- Setup email templates with your logo and branding
Built to Fit Your Business
Whether you're running a phone repair shop, a jewellery repair studio, or a multi-branch electronics service, Repair Pilot adapts to you.
Build a system that matches your workflows, not the other way around. Full management of statuses to ensure it feels familiar to your staff
Create a cleaner interface for your staff. This means less training and a higher uptake of the system
Capture exactly the information you need, and nothing you don’t
Ready to tailor Repair Pilot to your business?
Start your 14-day free trial and discover just how flexible our platform can be — whether you're changing a logo or redefining your workflow.
