Main features
Job Management
Everything you need to track, manage, and complete repair jobs fast and efficiently.
Job management is at the core of Repair Pilot. Whether you’re a one-person workshop or a multi-location operation, our powerful but simple interface lets you manage jobs from start to finish. Quotes, notes, assignments, and customer updates just a click away.
Built for Real Repair Workflows
Repair Pilot’s Job Management isn’t generic, it is purpose-built for businesses like yours.
Support for walk-ins, pre-booked jobs, or leads from your website that are easily converted to jobs
Device/item tracking including serial numbers
Technician comments, status flows, note tagging and more
Works seamlessly with stock, customer CRM, invoicing, and automation
Fast, Simple Interface
Built for speed and clarity, so you and your team can spend less time on admin, and more time repairing.
Dashboard overview of all jobs by status
Quick filters by date, location, staff, or job type
Colour-coded statuses to spot what needs attention
- Bulk and in-line updating of jobs saves a huge amount of time
Assign Jobs to Staff
Stay on top of who’s doing what, and avoid confusion with flexible job assignment tools. You can assign a full job to someone as well as assigning the individual services on a job.
Assign the entire job to a single technician
Or assign the job's individual repair services to staff members
Track job progress at each stage
Great for more complex repairs or collaborative teams
Communicate in One Click
Send updates, get approvals, and follow up — directly from the job screen.
Email or SMS customers instantly (WhatsApp Coming Soon)
Attach quotes, invoices or job attachments (images etc.)
Use canned replies for faster messaging. These can be automated based on the job status.
See full communication history in one place
Notes - Internal & External
Keep your team informed and your customers in the loop, without mixing the two up.
Add internal notes for your staff (only visible to your team)
Use external notes to share updates with the customer
Notes are timestamped and user-tagged for accountability
- Tag staff members and other stores (if you use multi-store options) to raise questions or reminders
Instant Quotes & Invoices
Generate professional paperwork right from the job screen, no extra steps.
Create and send quotes, invoices, and check-in receipts with one click
Use predefined repair services, parts, inventory or add custom line items to build your job
Send documents via email or SMS (WhatsApp coming soon|)
Customer can view (and soon pay) online through the Customer Portal
Full Job History
Track everything from the moment a job is created.
Job creation time, user, and source
Every status change, update, and communication
Linked to the customer, item, payments, parts used, and notes
Easy to reference for warranty issues or return visits
Ready to streamline your job management?
Start your 14-day free trial and experience the speed, clarity, and control of Repair Pilot’s job management system.
