Before you start #
Before reporting an issue, note the page, the action you took and what you expected to happen. Do not include customer-sensitive information unless support asks for it through an appropriate channel.
Capture the problem #
Write down the steps that lead to the issue and any on-screen error text.
Check whether it repeats #
If safe, try the same steps once more. Note whether the issue happens consistently or only once.
Open Repair Pilot support #
Use the Support option in Repair Pilot to find the available contact route.
Send useful context #
Include the affected page, approximate time, browser and version, and the steps to reproduce the issue. Attach a screenshot only if it does not expose customer or payment details.
What happens next #
Support can use the reproduction steps and page details to investigate the issue.
Common questions #
Should I include customer details?
Avoid including personal customer information unless support requests it through an appropriate channel.
What if the issue blocks my work?
Mention that it is blocking work and include the steps that reproduce it.
Last verified: 25 October 2026. This guide reflects the interface and workflow at that time.
