Miscommunication is one of the top causes of delays and unhappy customers in the repair industry. Whether it’s missed updates, lost paperwork, or unclear technician notes, it all adds up. That’s why streamlining communication should be a priority—and Repair Pilot makes it easy.
1. Centralised Job Notes
Each job record in Repair Pilot includes a full timeline of technician notes, customer updates, and internal comments. Everyone stays on the same page—literally.
2. Automatic Status Updates
Customers are automatically notified when their repair moves to a new stage, reducing inbound calls and improving transparency. You control the message and timing via your settings.
3. User Tagging and Alerts
Need another team member to take action? Simply tag them in a job note, and they’ll receive a notification. This keeps things moving and ensures nothing is forgotten.
4. Integrated Messaging Options
Whether you use email, SMS, or internal chat, Repair Pilot supports a range of messaging tools. You can also integrate with external services for broader communication workflows.
Conclusion: Streamlined communication isn’t just a convenience—it’s a competitive edge. With better internal coordination and clearer customer updates, you’ll close jobs faster and keep clients coming back.
