Running a successful repair shop isn’t just about fixing things—it’s about understanding and optimising your operations. Whether you repair phones, bikes, watches, or electronics, there are key metrics that can help you make better business decisions. Repair Pilot gives you the tools to track them effortlessly. Let’s break them down.
1. Average Repair Time
Knowing how long it takes to complete a job helps you plan resources and set realistic customer expectations. With Repair Pilot, job timestamps give you clear visibility into turnaround times.
2. Lead-to-Job Conversion Rate
This metric shows how well you’re converting new leads into paying customers. You can track this using Repair Pilot’s status stages and lead module to measure what’s working and where to improve.
3. Repeat Customer Rate
Returning customers are often your most valuable. Repair Pilot tracks repeat visits through the customer record, so you can identify loyal clients and tailor your marketing to them.
4. Technician Performance
Monitor job volumes per technician and average job rating to identify training opportunities or reward high performers. Custom reports in Repair Pilot make this easy to review regularly.
5. Parts Usage and Inventory Accuracy
Keeping a lean but effective inventory saves time and money. Use Repair Pilot’s stock and parts modules to monitor usage trends and adjust purchasing accordingly.
Stay data-driven, stay competitive. By monitoring these KPIs regularly, you’ll gain actionable insights that improve profitability, customer satisfaction, and operational efficiency.
