Customer experience can make or break a repair business. Repair Pilot’s Customer Portal empowers you to offer transparency and convenience. Here’s how to get the most from it:
1. Real-Time Job Updates
Keep customers informed at every stage of the repair process by allowing customers access to the latest job status, notes and more.
2. Easy Approvals
Customers can review and approve quotes directly from the portal with a notification sent to the staff member assigned to let them know it has been approved.
3. Invoice Access
Offer downloadable invoices and payment history for transparency.
4. Direct Communication
Avoid endless phone calls and emails — customers can message you through the portal and you them.
5. Loyalty Building
Providing a smooth digital experience encourages repeat business.
Conclusion
The Customer Portal isn’t just a feature — it’s a competitive edge in customer service. Check out our help documents on the customer portal here.
