Customer experience can make or break a repair business. Repair Pilot’s Customer Portal empowers you to offer transparency and convenience. Here’s how to get the most from it:

1. Real-Time Job Updates

Keep customers informed at every stage of the repair process by allowing customers access to the latest job status, notes and more.

2. Easy Approvals

Customers can review and approve quotes directly from the portal with a notification sent to the staff member assigned to let them know it has been approved.

3. Invoice Access

Offer downloadable invoices and payment history for transparency.

4. Direct Communication

Avoid endless phone calls and emails — customers can message you through the portal and you them.

5. Loyalty Building

Providing a smooth digital experience encourages repeat business.

Conclusion

The Customer Portal isn’t just a feature — it’s a competitive edge in customer service. Check out our help documents on the customer portal here.