Privacy Policy
Last updated: 11th April 2025
At Repair Pilot, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Who We Are
Repair Pilot is a trading name of Repair Pilot Ltd, a UK-based software company providing web-based repair management software. Our website address is: https://repairpilot.com.
2. Information We Collect
We may collect and process the following personal data:
When you visit our website:
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IP address and browser data (via Google Analytics and cookies)
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Pages visited and time spent on site
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Cookie preferences
When you complete a form (e.g., trial signup or newsletter):
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First and last name
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Company name
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Email address
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Phone number (optional)
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Desired subdomain or URL (if applicable)
When you use our software:
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Login credentials
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Device and browser information
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Data input by you or your team into the platform
3. How We Use Your Data
We process your data for the following purposes:
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To create and manage your trial or paid Repair Pilot account
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To send you service-related emails (e.g., onboarding, invoices)
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To send marketing communications (if you opt in)
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To respond to your enquiries
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To improve our services and user experience
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To comply with legal obligations
4. Marketing Communications
If you opt in to receive marketing emails (e.g., product updates, offers), we may use Brevo (formerly Sendinblue) to send you emails. You can unsubscribe at any time by clicking the link in the email or contacting us directly.
5. Cookies & Tracking Tools
We use cookies and similar technologies to:
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Analyse website traffic (via Google Analytics)
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Measure advertising performance (via Facebook Pixel)
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Protect the website from spam and abuse (via Google reCAPTCHA)
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Remember your preferences
For more details, please see our Cookie Policy.
6. Sharing Your Information
We do not sell or rent your personal data. We may share data with trusted third-party providers only when necessary to:
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Deliver our services (e.g., hosting providers, email platforms)
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Process payments (if applicable)
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Ensure security and fraud prevention
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Comply with legal requirements
All third parties are bound by confidentiality and data protection obligations.
7. Data Retention
We only retain your data for as long as necessary to:
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Provide our services
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Fulfill legal, accounting, or reporting requirements
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Support your trial or account
You can request deletion of your data at any time.
8. Your Rights
Under the UK GDPR, you have the right to:
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Access the personal data we hold about you
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Correct inaccurate or incomplete data
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Request deletion of your data
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Object to or restrict data processing
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Withdraw consent at any time
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File a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please email us at info@repairpilot.com.
9. International Users
Our services are available globally. By using our website or platform, you consent to the processing of your data in the UK, where our servers and offices are located.
10. Changes to This Policy
We may update this Privacy Policy occasionally. We recommend reviewing this page from time to time. If we make significant changes, we will notify you via email or a notice on our website.
11. Contact Us
If you have any questions about this Privacy Policy, or would like to exercise your rights, contact us at:
Email: info@repairpilot.com
Address: 65 Green Lane, Middlesbrough, TS5 7SN
