---
title: How to Change or Reset a User’s password
description: "From time to time, you will need to reset a password for a user. Repair Pilot gives you several way to do this. 1 ### Go to the Manage Users Page Head to the **Settings** page and find the **User…"
url: "https://repairpilot.com/help/how-to-change-or-reset-a-users-password/"
updated: "2026-02-25"
category: User Management
---

# How to Change or Reset a User’s password

From time to time, you will need to reset a password for a user. Repair Pilot gives you several way to do this.

  1

### Go to the Manage Users Page

Head to the **Settings** page and find the **User Settings** section and click on **Manage Users**.

![Access Settings Screenshot](https://repairpilot.com/wp-content/uploads/2025/08/repair-pilot-side-panel.png)

![Access Settings Screenshot](https://repairpilot.com/wp-content/uploads/2025/08/repair-pilot-side-panel-settings.png)

![User Management - Reset Password](https://repairpilot.com/wp-content/uploads/2025/04/settings-user-section-min.png)

    2

### Find the User

Find the user you wish to reset the password for by locating them in the grid, or searching for the user using the search box.

![User Management - Reset Password](https://repairpilot.com/wp-content/uploads/2025/04/user-search-min.png)

    3

### Send a Reset Password Link

Once you have found the User, click on the button with **...** to bring up the user options, then click on **Send Password Reset Email** - clicking Okay to confirm.

![User Management - Reset Password](https://repairpilot.com/wp-content/uploads/2025/04/user-grid-button-min.png)

![User Management - Reset Password](https://repairpilot.com/wp-content/uploads/2025/04/user-in-grid-reset-link-min.png)

The user will then get an email to the registered email address on their account, they simply click this and follow the instructions to setup a new password. This link expires after 1 hour, after-which, another reset email link will need to be sent.

    4

### Manually Set the User's Password

If you are a Super Admin, you can manually set another User's password. To do this, follow the instructions above, but instead of clicking on Send a Reset Password Email, instead, click on **View** to open the User's account.

![User Management - Reset Password](https://repairpilot.com/wp-content/uploads/2025/04/user-grid-button-min.png)

![User Management - Reset Password](https://repairpilot.com/wp-content/uploads/2025/04/user-in-grid-view-link-min.png)

    5

### Enter the New Password

Scroll down to the User Access section and find the text box labelled **New Password**. Enter the new password and click the green **Save** button at the bottom of the page.

**NOTICE - We only recommend doing this as a temporary measure (e.g. the user does not currently have access to their email account), and suggest the user change the password to something they have set themselves as soon as possible.**

![User Management - Reset Password](https://repairpilot.com/wp-content/uploads/2025/04/user-manually-set-new-password.png)