---
title: Edit Default SMS/Email Text
description: "Update the default message text used for customer communications such as check-in receipts, invoices, quotes and portal messages. Insert data fields where you want Repair Pilot to fill in record-specific values. ## Before you start - Decide which communication you…"
url: "https://repairpilot.com/help/edit-default-sms-email-text/"
updated: "2026-10-23"
category: Customisation
tags:
  - Customisation
  - Settings
---

# Edit Default SMS/Email Text

Update the default message text used for customer communications such as check-in receipts, invoices, quotes and portal messages. Insert data fields where you want Repair Pilot to fill in record-specific values.

## Before you start

- Decide which communication you want to change.
- Use an account with permission to manage settings.
- Keep any wording and customer instructions ready before editing.

1

### Open Default Email & SMS Text

In Settings, open **Messages & Notifications** and select **Default Email & SMS Text**. The list shows the available communication types.

![Default communication text list](https://repairpilot.com/wp-content/uploads/2026/10/default-text.jpg)2

### Choose a communication

Select the message you want to edit, such as **Check In Receipt**, **Invoice Email**, **Quote Email** or **Customer Portal**.

3

### Edit the message

Update the message text in the editor. Type **#** to search for and insert a data field; Repair Pilot replaces inserted fields with their values when the message is sent. Keep the message clear if it may be reused in different customer situations.

4

### Save and review

Save the communication text, then review the selected message again to check its wording and inserted fields.

## What happens next

The updated text is used as the default for the selected communication. Inserted data fields are filled with their matching values when the message is sent.

## Common questions

### What does typing # do?

It opens the data-field search so you can insert a value that Repair Pilot fills in when sending.

### Does this edit every email template?

No. This setting manages default communication text. Reusable email templates are managed separately.

### Which messages can I change here?

The current list includes Invoice Email, Check In Receipt, Customer Portal and Quote Email.

## Related guides

- [Customising the Invoice Document](https://repairpilot.com/help/customising-the-invoice-document/)