Acceptable Use Policy

Last updated: 11th April 2025

This Acceptable Use Policy (“Policy”) sets out the rules for using the Repair Pilot software and related services (the “Service”). It applies to all users of the Service, including customers, staff, and any authorised users under a customer account.

By using Repair Pilot, you agree to comply with this Policy. If you do not agree, you must not use the Service.

1. Prohibited Uses

You may not use the Service:

• For any unlawful, fraudulent, or malicious activity

• To store, process, or distribute content that is illegal or offensive

• To attempt unauthorised access to other systems or user accounts

• To upload viruses, malware, or malicious scripts

• To send spam, unsolicited marketing, or abusive communications

• To harvest or collect data without consent

• To impersonate others or misrepresent your affiliation with Repair Pilot

2. Fair Usage

While we aim to offer a generous and scalable service, we may impose reasonable limits if:

• Your usage impacts other customers

• You excessively consume system resources (e.g., through automated requests or storage misuse)

• You attempt to circumvent usage restrictions or subscription limits

We’ll reach out if we notice unusual activity and work with you to find a solution.

3. Customer Data

You are solely responsible for:

• The data you upload or store in Repair Pilot

• Ensuring your use of customer data complies with applicable laws (e.g., GDPR)

• Not storing prohibited or sensitive personal data unless necessary and lawful

We do not monitor customer content, but we reserve the right to review and remove content that violates this Policy or the law.

4. Security

You must:

• Keep your login credentials secure

• Notify us immediately of any unauthorised use or suspected breach

• Not attempt to interfere with or disable any part of the Service’s security infrastructure

5. Enforcement

We reserve the right to:

• Investigate violations of this Policy

• Remove offending content

• Suspend or terminate access to the Service without prior notice for serious or repeated violations

We aim to work with customers in good faith before taking enforcement action.

6. Reporting Violations

If you become aware of misuse of the Service, please report it to us at:

Email: info@repairpilot.com

7. Changes to This Policy

We may update this Policy from time to time. Any updates will be posted on our website with a revised “last updated” date. Your continued use of the Service constitutes acceptance of any changes.